RESPONSIBLE TO: Shelter Coordinator

JOB DESCRIPTION: The Resident Advocate is responsible for providing trauma inform crisis counseling to telephone clients, reflective listening to shelter residents, and support to volunteers in addition to managing the facility to ensure safety.

MAJOR RESPONSIBILITES:

• Crisis Hotline Management.

• Must have excellent and caring telephone skills while providing accurate information and responses.

• Be able to handle emergency situations of telephone clients and shelter residents by taking appropriate actions.

• Maintaining data is a must while keeping an accurate log of all crisis hotline phone calls.

Shelter/ Household Maintenance

• Manages facilities to ensure cleanliness and an orderly environment resulting in the safety and security of residents.

OTHER RESPONSIBILITIES:

• Documentation and maintenance of confidential information and interactions with residents for file and submission for Case Manger(s).

• Participates in orientation and required training for shelter service.

• Supports the mission of the DVS Shelter, the mission of the YWCA and its vision.

• Performs other related duties as delegated by the Shelter Coordinator or her designee.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in social work, counseling, psychology or other related fields with one (1) year of case management experience or five (5) years of experience working in the domestic violence field and homeless clients.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Must have knowledge of the needs of those who are impacted by homelessness and domestic violence.

• Must have record-keeping; organizational; and good decision-making skills.

QUALIFICATIONS & REQUIREMENTS:

• Must have a valid Tennessee Driver’s License

• Must be a U.S. citizen or a permit to work in the U.S.

• Must be able to pass a background check and submit to drug testing if requested

• Must be able to lift up to 40 pounds

• Able to walk up a flight of stairs

CONCLUSIONS: 

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. 

EEOC STATEMENT:

It is the policy of YWCA Greater Memphis to provide equal employment opportunity to all employees and candidates for employment without regard to race, color, religion, sex, national origin, age, handicap or veteran status or status within any other protected group.