RESPONSIBLE TO: LAP Program Director

FLSA Status: Non-Exempt

Employment Type: Full-Time

Location: YWCA Greater Memphis - Remote

Funding Source: Violent Crime Intervention Fund (VCIF) – Tennessee Office of Criminal Justice Programs (OCJP)

JOB DESCRIPTION: The LAP Crisis Advocate provides immediate, trauma-informed support to “high-danger” victims of intimate partner violence identified through LAP screenings conducted by law enforcement. LAP Crisis Advocate responds via hotline, provides safety planning, and initiates follow-up services to ensure ongoing safety and connection to critical resources.

Reporting Structure:

The LAP Crisis Advocate will report directly to the LAP Program Director and work collaboratively with the Memphis Police Department, the Shelby County Sheriff’s Office, and

other community partners involved in the Lethality Assessment Program (LAP).

KEY RESPONSIBILITIES:

• Respond to LAP hotline calls from law enforcement 24/7 on a rotating schedule.

• Conduct risk assessments and create individualized safety plans for victims identified as “high-danger.”

• Provide immediate referrals for shelter, legal advocacy, counseling, and relocation assistance.

• Document all LAP calls and services in compliance with grant and confidentiality standards.

• Coordinate with law enforcement officers to ensure timely and effective victim response and

  follow-up.

• Maintain regular communication with the LAP Program Director to report trends, barriers, and

  urgent concerns.

• Participate in ongoing training on trauma-informed care, crisis intervention, and domestic

  violence response protocols.

• Support victims through safety planning, emotional support, and connection to YWCA and

  community-based services.

• Assist with data entry, case management, and reporting requirements related to LAP outcomes.

  • Collaborate with other staff and community partners to promote coordinated, victim-centered

  service delivery.

• Uphold strict confidentiality and ethical standards in all victim interactions and documentation.

• Contribute to community outreach and education efforts designed to increase awareness of LAP

  and available victim resources.

QUALIFICATIONS:

• Bachelor’s degree in Social Work, Psychology, Criminal Justice, or a related field preferred;

  relevant experience may be substituted.

• Minimum of two years of experience in crisis response, domestic violence advocacy, or social

  services.

• Strong understanding of trauma-informed care, victim safety planning, and crisis de-escalation

  techniques.

• Ability to work independently, manage rotating shifts, and respond calmly under pressure.

• Excellent verbal communication, problem-solving, and interpersonal skills.

• Proficiency in documentation and data entry systems.

• Must maintain confidentiality and sensitivity when working with victims and law enforcement

  partners.

OTHER RESPONSIBILITIES:

• Documents interactions with residents for file

• Compile information and data to ensure proper reporting

• Supports the mission of the DV Shelter and the mission of the YWCA Greater Memphis.

• Performs other related duties as deemed necessary or as delegated by the Shelter Coordinator

• Assist with transportation of client, services, and goods.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in social work, counseling, psychology or other related fields with one (1) year of case management experience or five (5) years of experience working in the domestic violence field.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Knowledge of domestic violence and needs of victims of domestic violence

• Knowledge of community agencies and resources

• Strong listening and reflective response skills, oral and written communication skills, case management skills, and computer or word processing skills

• Must have a valid driver’s license

• Excellent communication skills

• Able to walk up a flight of stairs

QUALIFICATIONS & REQUIREMENTS:

• Must have a valid Tennessee Driver’s License

• Must be a U.S. citizen or a permit to work in the U.S.

• Must be able to pass a background check and submit to drug testing if requested

• Bachelor’s degree in Social Work, Criminal Justice, Psychology, Criminal Justice or a related field required; relevant experience may be substituted

• Minimum of two years of experience in crisis response, domestic violence advocacy, or social services

• Strong understanding of trauma-informed care, victim safety planning, and crisis de-escalation

  techniques.

• Ability to work independently, manage rotating shifts, and respond calmly under pressure.

• Excellent verbal communication, problem-solving, and interpersonal skills.

• Proficiency in documentation and data entry systems.

• Must maintain confidentiality and sensitivity when working with victims and law enforcement

  partners.

EEOC STATEMENT:

It is the policy of YWCA Greater Memphis to provide equal employment opportunity to all employees and candidates for employment without regard to race, color, religion, sex, national origin, age, handicap or veteran status or status within any other protected group.

Please email your cover letter and resume to the hiring team. In your email, include your contact information and the best time to reach you. Please use the position you are applying for as the subject line of your email.